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Super Service. Super Reliable. Superclean!

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gosuperclean.com
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Why Choose Superclean?

Industry Leadership and Reputation

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  • Strong reputation for top performance and customer retention, partnership and consultative support to clients to achieve optimized programs and reduced spend, and well established with over 30 years’ experience.

  • Cost competitive by leveraging supplier relationships, hybrid model of self-performance, and subcontracting to achieve the best fit of control and coverage

  • New technology research with chemicals/equipment, trend testing, and enhanced efficiencies

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  • Green cleaning programs with automated LEED reporting

  • Longstanding members of ISSA (International Sanitary Supplier Association), CONNEX (the Multi-Site Facilities Management Network), and RFMA (Restaurant Facility Maintenance Assn.)

  • Well-tenured and knowledgeable senior management team

Technology

  • Software platform upgraded in 2014 – web-based, fast, and flexible

  • Customized work order format, scopes, and checklists for each client

  • Advance schedules and integrated document storage

  • Vendor invoicing and compliance module with auto-alerts and fail-safes

  • IVR in house and XML integration with tech and CMMS platforms such as Service Channel

Field Management

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  • 100% self-performed inspections and training support to ensure consistent quality

  • Routine site visits planned according to the site’s cleaning frequencies

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  • Tablets for electronic survey forms and photo taking

  • Immediate review of historical site data and prior surveys

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  • Bonus and recognition program for top crews in the field, including improvement percentage and routine performance

Customer Support

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  • Professional and well-trained scheduling and account managers; experienced decision makers

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  • In-house dispatching and support, including after-hours and holidays

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  • Collaborative and proactive communication and problem-solving styles

Reporting/Auditing/Quality Control

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  • Full-time auditor with exceptional monitoring of internal key performance indicators

  • Quality control, including exceptional management and return satisfaction conformation

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  • Robust reporting system with vast capabilities

  • Customized reporting per client needs

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  • Monitoring recall percentage, resolution response times, crew performance, schedule forecasts, and much more

Large enough to be a great partner for our clients, small enough that they feel like they are our only client. We have no history of acquisitions, buying, selling, or mergers; our principles hold true and consistent throughout the years.

100% satisfaction guaranteed! We really care about our customers at all levels of our organization and our customer service is proven. We have never lost a regional/national client over performance issues.

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National Headquarters

12024 Forestgate Drive

Dallas, TX 75243

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External link opens in new tab or window1-888-33-SUPER

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214-576-1790

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mail@gosuperclean.com


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